This module manages the guest's complaints by providing the facility to register the guest's complaints and view the action against the registered guest complaints. Reporting facility of this module helps user to print the complaints register. s

Guest Complaints

• Enter Guests Complaints
  
• View Action of Complaints
  
• Pending Complaints
  
• Feed Back
  

Facility to enter guest complaints with complaint status, department, type and remarks.

Automatic storing capacity of date and time with complaints.

Define and view department codes.

Facility to find the history of complaints for a specific period of

• All Complaints
  
• Reviewed Complaints
  
• Entered Complaints
  
• Urgent Complaints
  
• Casual Complaints
  
• Formal Complaint
  

View of pending complaints.

History of guest's complaints

Facility to enter the feedback with regard to hotel services from the guest.