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Module : RECEPTION
This module interacts with the user to conciliate all needs of the customer at counter. It allows completing the formalities of checking in and out of all types of guests, like individual, group and joiner. It also provides the facility for various queries and report. At the time of check-in suggestion of available rooms, facility to enter all the details of the guests and pickup guest details from guest's history.

This module has a set of utilities, which makes possible to change the room with automatic transfer of billing instruction and folios. With all these system also provides transport whenever requested by the guests and carry out the task to create transport schedule.

This module also provides the facility of managing safe deposit box, returnable items, wakeup calls. It also keeps track of the guest messages through all possible media.
FEATURES
Check-in
Types of Check-in
  • Reservation Check-in
  • Fresh Check-in
  • Joiner check-in

Guest History

  • Connection to Guest History at the time of check-in for guest details
  • Automatic Updating of Guest History Files.

Folio opening for new arrivals including any number of multiple folios for the same guest.

Display rooms available by type of rooms.

At the time of check-in

  • Suggestion of Free Rooms Available for Allocation with their status.
  • Ability to
    · Enter all details of guest
    · Pick-up details from history
    · Pick-up details from reservation
  • Automatic posting of reservation deposits into guest folio.
Inquiries

In-house Guest Queries by

  • Guest Name
  • Room No
  • Date of Arrival
  • Expected Date of Departure
  • Tour Operator / Corporate Name
  • Joiner Name
  • Nationality
  • Room type
  • Reservation type
  • Status of reservation Room Number
  • Confirmation Number

Room Availability display

Occupancy Summary & Forecast

Guest History including visit history

Reports

House Guest Report

Daily & Cumulative Reports on

  • Business Segment Mix Statistics
  • Nationality Mix Statistics
  • Corporate Customer Mix Statistics.

In-house VIP report

Weekly/ monthly Occupancy Forecast

Room change authorization slip

Hotel Transport request sheet

Safe deposit locker allocation Report

Wake up call sheet

Percentage Occupancy

Guest Arrival/Departure

Checkin List

Checkout List

Guest Anniversary

Guest Birthday

Honeymooners

Room Change

Ability to change room with

  • Automatic transfer of all room folios & Billing Instructions
  • Entering authorization & reason for room change
  • Maintaining history of room change details

 

If there is any change in the room type, the rates will automatically changes

Change of room option with transfer of all folios and billing instructions by menu option.


If there is any change in the no of pax, the rate will automatically change.

There is an option of continuing with old rates if the hotel wishes so in case of upgrades.
Check-Out
Absolute calculation
  • Bed tax calculation
  • Room rent calculation
  • Currency Conversion Calculation

Accurate details of folios with Transaction Id, Date, Bill no, Folio HeadNarration, Credit & Debit, Pay mode, Bank name, Cheque / DD date, Cheque / DD number, Card number and Date.

Folio Settlements with bills.

Accepts different types of currencies for settlement.

Accurate details of Payment and Receipts

Ability to modify any previous billing instructions at the time of check-out

Information folios can be printed any number of times

Pending bills details

Early departure with pre posting of room and tax.

Guest and room history.
Guest Message

Accepts guest message in different media.

Facility to store the guest messages in the absence of guest and retrieved on guest's arrival.
Wake Up Call

Facility to store the guest request for wake up call.

Ability to search the requested and cancelled wake up calls.

Details of missed wake up calls.

Facility to enter the number of days to repeat the wake up calls.

REPORTS

Guest Checkin

Guest Folios

Payments and Receipts (cash and cheque receipts)

Guest Message Report

WakeUp call Report

Guest complaint Report (priority / department)

Checkout Report

Room History (datewise, guestwise, and roomwise)

Guest History (datewise, guestwise, and roomwise)